sch.todaywhere schools lead

Customer service representative

Occupation · ISCO 4225what the job is

Business Studies, English Literature and History at A level, then a Level 2 apprenticeship straight after school.

Closest route from school
Level 2

the nearest apprenticeship standard, the same level as GCSEs · 4 standards and 3 school subjects share ideas with this job · Skills England, ESCO, DfE subject content

Which subjects to pickSchools where they are taken most

Level 2 — England’s qualification levels run 1–8: GCSE is 2, A level is 3, a bachelor’s degree is 6.

At school · Years 9–13

Which subjects build towards it?

3GCSE and A level subjects share ideas with this job; A level Business Studies is the closest

Bar — strength of the overlap relative to the strongest subject (1.00); not a grade or an entry requirement.

DfE subject content · matched to the apprenticeship standards below by sch.today

A level Business Studies1.00
GCSE English Literature0.44
GCSE History0.42

Business Studies leads because the job and the course share the same ideas: customer need, added value, business environment, business strategy.

All subjects and shared ideas3
SubjectMatchShared ideas
A level Business Studies1.00customer need, added value, business environment, business strategy, financial performance
GCSE English Literature0.44analysis, presentation
GCSE History0.42consequence, reliability
After school · 16–19 and beyond

Which apprenticeships lead here?

4Skills England standards match this job

Apprenticeship standard — the official list of what an apprentice in one job must know and be able to do; the level says how advanced it is. Level 3 can start straight after GCSEs.

Skills England, contains public sector information licensed under the Open Government Licence v3.0

Customer service practitionerLevel 2 (intermediate) apprenticeship · sales, marketing and procurement · closest match · shares customer service, listen actively, communicate with customers · ST0072Financial services customer adviserLevel 3 (advanced) apprenticeship · legal, finance and accounting · start straight after GCSEs · shares perform escalation procedure, customer service, listen actively · ST0185Customer service specialistLevel 3 (advanced) apprenticeship · sales, marketing and procurement · start straight after GCSEs · shares customer service, listen actively · ST0071Food and beverage team memberLevel 2 (intermediate) apprenticeship · catering and hospitality · shares perform escalation procedure, upsell products, customer service, communicate with customers · ST1488
England

Where are these subjects taken most?

Secondary schools with at least 30 pupils in Year 11, ranked by the share taking Business Studies, English Literature and History, weighted by how strongly each subject leads here.

Ranking — shows what pupils study, not how well a school prepares them for the job.

DfE subject entries

Harefield SchoolUxbridge, Hillingdon · A level Business Studies, GCSE English Literature, GCSE HistoryAlleyne's AcademyStone, Staffordshire · A level Business Studies, GCSE English Literature, GCSE HistoryThe Oldershaw SchoolWallasey, Wirral · A level Business Studies, GCSE English Literature, GCSE History
More schools9
The Grove SchoolMarket Drayton, Shropshire · A level Business Studies, GCSE English Literature, GCSE HistoryLift GreenswardHockley, Essex · A level Business Studies, GCSE English Literature, GCSE HistoryKew HouseLondon, Hounslow · GCSE English Literature, A level Business Studies, GCSE HistoryAshton-on-Mersey SchoolSale, Trafford · GCSE English Literature, A level Business Studies, GCSE HistoryWexham SchoolSlough, Slough · GCSE English Literature, A level Business Studies, GCSE HistoryWombourne High SchoolWolverhampton, Staffordshire · GCSE English Literature, A level Business Studies, GCSE HistoryBishop Challoner Catholic SchoolLondon, Tower Hamlets · GCSE English Literature, A level Business Studies, GCSE HistoryAppleby Grammar SchoolAppleby-in-Westmorland, Westmorland and Furness · A level Business Studies, GCSE English Literature, GCSE HistoryWest Somerset CollegeMinehead, Somerset · GCSE English Literature, A level Business Studies, GCSE History
Find a school near a postcode
ESCO · 4225

What the job is

Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.

Occupations and their descriptions: ESCO classification of the European Commission, © European Union.

This is a model of overlapping content, not careers advice or entry requirements, which employers and training providers set. Occupations and their descriptions: ESCO classification of the European Commission, © European Union. Apprenticeship standards: Skills England, contains public sector information licensed under the Open Government Licence v3.0. School subjects and entries: Department for Education. Links between them are made by sch.today. Methodology.