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Crisis helpline operator

Occupation · ISCO 3412what the job is

Citizenship Studies, Psychology and Geography at GCSE, then a Level 4 apprenticeship or a degree.

Closest route from school
Level 4

the nearest apprenticeship standard, one step above A levels · 2 standards and 10 school subjects share ideas with this job · Skills England, ESCO, DfE subject content

Which subjects to pickSchools where they are taken most

Level 4 — England’s qualification levels run 1–8: GCSE is 2, A level is 3, a bachelor’s degree is 6.

At school · Years 9–13

Which subjects build towards it?

10GCSE and A level subjects share ideas with this job; GCSE Citizenship Studies is the closest

Bar — strength of the overlap relative to the strongest subject (1.00); not a grade or an entry requirement.

DfE subject content · matched to the apprenticeship standards below by sch.today

GCSE Citizenship Studies1.00
GCSE Psychology0.69
A level Geography0.66
A level Business Studies0.66
GCSE Chemistry0.59

Citizenship Studies leads because the job and the course share the same ideas: human rights, investigation, legislation, discrimination.

All subjects and shared ideas10
SubjectMatchShared ideas
GCSE Citizenship Studies1.00human rights, investigation, legislation, discrimination, privacy
GCSE Psychology0.69individual difference, authority, communication
A level Geography0.66qualitative method, research ethics, measurement, data collection
A level Business Studies0.66qualitative method, organisational change, quantitative method
GCSE Chemistry0.59decision factor, proportionality
GCSE Art and Design0.53source, investigation
A level Modern Foreign Language0.50source, persuasion
GCSE Religious Studies0.48authority, human rights
A level Psychology0.46psychological theory, research ethics
GCSE Sociology0.37consent, discrimination
After school · 16–19 and beyond

Which apprenticeships lead here?

2Skills England standards match this job

Apprenticeship standard — the official list of what an apprentice in one job must know and be able to do; the level says how advanced it is. Level 3 can start straight after GCSEs.

Skills England, contains public sector information licensed under the Open Government Licence v3.0

Non home office police officerLevel 4 (higher) apprenticeship · protective services · closest match · shares act discreetly, communication, relate empathetically, listen actively · ST0764Clinical associate in psychology (CAP) (integrated degree)Level 7 degree apprenticeship · health and science · shares act discreetly, crisis intervention, relate empathetically · ST0820
England

Where are these subjects taken most?

Secondary schools with at least 30 pupils in Year 11, ranked by the share taking Citizenship Studies, Psychology and Geography, weighted by how strongly each subject leads here.

Ranking — shows what pupils study, not how well a school prepares them for the job.

DfE subject entries

Overton Grange SchoolSutton, Sutton · GCSE Citizenship Studies, GCSE Religious Studies, GCSE ChemistryTauheedul Islam Girls' High SchoolBlackburn, Blackburn with Darwen · GCSE Citizenship Studies, GCSE Religious Studies, GCSE ChemistrySt John Fisher Catholic Comprehensive SchoolRochester, Medway · GCSE Citizenship Studies, GCSE Religious Studies, GCSE Chemistry
More schools9
The Cherwell SchoolOxford, Oxfordshire · GCSE Citizenship Studies, GCSE Chemistry, A level Business StudiesAzhar Academy Girls SchoolLondon, Newham · GCSE Citizenship Studies, GCSE Chemistry, GCSE Religious StudiesPrince Henry's High SchoolEvesham, Worcestershire · GCSE Citizenship Studies, GCSE Chemistry, A level PsychologyFairfield High SchoolBristol, Bristol, City of · GCSE Citizenship Studies, GCSE Religious Studies, GCSE ChemistryPrinces Risborough SchoolPrinces Risborough, Buckinghamshire · GCSE Citizenship Studies, GCSE Chemistry, A level PsychologyAbbey College, RamseyRamsey, Cambridgeshire · GCSE Citizenship Studies, GCSE Religious Studies, GCSE ChemistryRosedale CollegeHayes, Hillingdon · GCSE Citizenship Studies, GCSE Religious Studies, GCSE ChemistrySt Bernard's High SchoolWestcliff-on-Sea, Southend-on-Sea · GCSE Religious Studies, GCSE Chemistry, GCSE PsychologyBlackfen School for GirlsSidcup, Bexley · GCSE Citizenship Studies, GCSE Chemistry, GCSE Art and Design
Find a school near a postcode
ESCO · 3412

What the job is

Crisis helpline operators provide advice and support to distraught callers via the telephone. They have to deal with a diverse range of issues such as abuse, depression and financial problems. Helpline operators maintain records of the phone calls according to regulations and privacy policies.

Occupations and their descriptions: ESCO classification of the European Commission, © European Union.

This is a model of overlapping content, not careers advice or entry requirements, which employers and training providers set. Occupations and their descriptions: ESCO classification of the European Commission, © European Union. Apprenticeship standards: Skills England, contains public sector information licensed under the Open Government Licence v3.0. School subjects and entries: Department for Education. Links between them are made by sch.today. Methodology.